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Hyper care Support
Hyper Care Support
The Hypercare phase followed immediately the project go-live and focused on the following areas,
Customer (end user) support
Data integrity
Availability and performance of the system
The Customer could report any problems through three dedicated communication channels,
A service application available via the website.
A dedicated email address to which the customer could send requests.
A telephone number at which the customer could report problems during business hours
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